At RidaZe, customer satisfaction is one of our top priorities. We want you to have a smooth and enjoyable shopping experience. If for any reason you are not satisfied with your purchase, our return and refund policy is designed to assist you in resolving the issue.

Please read the following policy carefully to understand how returns, exchanges, and refunds are handled.

Return Eligibility

To be eligible for a return, certain conditions must be met.

Items must be returned within the specified return period and should remain in their original condition.

Products must:

• Be unused and unworn
• Be returned in original packaging
• Not be damaged or altered
• Include all original tags (if applicable)

Returns that do not meet these conditions may not be approved.

Return Time Frame

Customers may request a return within 7 days of receiving the order.

If more than 7 days have passed since delivery, unfortunately we may not be able to process the return request.

To initiate a return, customers should contact our support team with order details and the reason for return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or product safety reasons.

These may include:

• Used or worn items
• Damaged items caused by misuse
• Items returned without original packaging
• Clearance or discounted products (if specified)

We recommend checking product details carefully before placing your order.

Refund Process

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility requirements.

After inspection:

• Approved refunds will be processed
• Customers will be notified about refund status
• Refunds will be issued through the original payment method (if applicable)

Refund processing times may vary depending on payment providers.

Exchange Policy

If you receive a defective or incorrect item, we will gladly assist with an exchange.

Customers should contact our support team with:

• Order number
• Photos of the received item
• Description of the issue

Our team will guide you through the exchange process.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• Incorrect product delivered
• Defective item
• Order processing mistake

In such cases, RidaZe will assist in resolving the issue.

Order Cancellation

Orders may be cancelled before they are shipped.

Once the order has been processed or dispatched, cancellation may no longer be possible.

Customers are encouraged to contact support immediately if they wish to cancel an order.

Contact Support

If you need assistance with returns, refunds, or exchanges, our support team is here to help.

RidaZe Customer Support

Email: support@ridaze.com
Website: ridaze.com

Please include your order number and issue details for faster assistance.